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WarnMe

UC Davis WarnMe and Aggie Alert

Frequently Asked Questions (FAQs)


UC Davis uses UC Davis WarnMe and Aggie Alert messages to provide faculty, staff and students with timely information during emergencies and other urgent situations.

UC Davis WarnMe messages provide direction and information regarding emergencies that pose an immediate threat to life and safety. Aggie Alert messages provide notification about fast-moving events on and around Davis campus facilities that may cause disruption to normal activities.

Members of the community may subscribe to receive UC Davis WarnMe and Aggie Alert messages issued by the Davis campus.

Overview

1. What is UC Davis WarnMe?
UC Davis WarnMe is an emergency alert service that provides faculty, staff and students with timely information and instructions during emergencies. UC Davis WarnMe, which serves all of UC Davis (including the Davis and Sacramento campuses and other facilities), sends messages by email and text messaging. UC Davis Health also sends telephone and mobile phone voice alerts

2. What is Aggie Alert?
Aggie Alert provides notification about fast-moving events on and around the Davis campus that may disrupt normal campus activities.

3. Why does UC Davis have such notification services?
The safety of the university community is a top priority at UC Davis. The timely dissemination of information in emergencies such as natural disasters and acts of violence and other events can help save lives, keep people safe, prevent unnecessary inconvenience and reduce undue concern. UC Davis WarnMe and Aggie Alert messages help meet the need for urgent communication across our expansive university.

4. Why do you want me to provide my personal contact information?
We want to be able to reach you in a timely way with important information. UC Davis WarnMe and Aggie Alert messages use employees' work contact information as published in the university's online directory and includes students' official UC Davis email addresses. But because we can't know now when an emergency will happen, where you will be or what communication systems will be operational, we urge you to provide these additional ways to contact you.

5. Can I reply to incoming messages from the UC Davis WarnMe system?
Replies to WarnMe text alerts are not monitored. Replies to email messages are sent to the Office of Emergency Management and Mission Continuity. If you need to contact UC Davis Police about a non-emergency, please call 530-752-1727. For emergencies, please dial 911. You can also reach UC Davis police by calling 530-752-1230 on the Davis campus or 916-734-2555 on the Sacramento campus. You may also use the Everbridge app.

Identifying WarnMe messages

6. How can I identify incoming messages from the UC Davis WarnMe system?
Email messages will indicate they come from UC Davis WarnMe.

Text messages are sent from WarnMe using short codes. When you receive a text via a short code, it will come from 87844 and 89361. We encourage you to set these numbers up as contacts on your phone to ensure that you recognize incoming alerts.

Entering and updating contact information

7. How do I enter my personal contact information?
You enter your personal emergency contact information at warnme.ucdavis.edu. After you log in with your UC Davis loginID and Kerberos passphrase, you'll be able to enter or update your contact information, such as a home email and personal mobile number.

This personal information is not included in the official university online directory.

8. How do you keep the contact information up to date?
Students and employees can make updates at any time.

About every four months, the Student Information System, or SISWEB, will prompt students to enter or update their contact information. Students must be currently enrolled in order to make system updates.

Department heads are responsible for ensuring their employees keep their work contact information up to date.

Each night, UC Davis WarnMe uploads the contact information, with any updates, from the databases.

Parents and other subscribers

9. Can parents, contractors and others subscribe to receive UC Davis WarnMe and Aggie Alert messages?

Parents and others without a ucdavis.edu email account can subscribe to receive WarnMe and Aggie Alerts messages issued by the Davis campus and some UC Davis locations by text message. Please text the associated Opt-In code below to 888777.

  • Location:
  • Davis campus
  • Bodega Marine Laboratory
  • Tahoe Environmental Research Center
  • Continuing and Professional Education
  • Opt In code:
  • UCDAlerts
  • BMLAlerts
  • TERCAlerts
  • CPEAlerts

Protection of personal information

10. Will the privacy of my personal information be protected?
Yes. The vendor is required to comply with state and federal privacy laws and the university information security policy. In addition, the vendor must safeguard university data, return or destroy the data after the agreement ends, and report any unauthorized access to university electronic information. The vendor uses state-of-the-art security features to protect the UC Davis information.

For more information, please view our vendor's privacy notice.

11. Do I have to provide my personal contact information?
No. But it limits our ability to reach you with important information in an emergency.

Employees' work contact information

12. Why do employees need to keep their directory listings up to date?
Accurate contact information is key to the effectiveness of UC Davis WarnMe. We simply can't reach you without it.

13. As an employee, how do I update my directory information?
It's simple. Go to UC Davis Directory. and click on Update My Directory Listing. After you log in with your UC Davis loginID and Kerberos passphrase, you'll be able to update your contact information. This information can be included in the university's official online directory, once approved by your supervisor, depending on your selection.

14. What if I don't have access to a computer or cell phone at my job?
For employees who do not have access to phones and email, it is vital that their managers and supervisors immediately alert them to emergency situations and provide instructions.

How UC Davis WarnMe and Aggie Alert work

15. How do the services work?
In an emergency, a designated UC Davis official will use the web or a telephone to access UC Davis WarnMe. The official can opt to send a message to all of the university community or affected groups in a variety of formats. To deliver the message, UC Davis WarnMe and Aggie Alert draw on the same contact information that students and employees have supplied.

16. How do UC Davis WarnMe and Aggie Alert work with other emergency communication methods?
The university has an emergency management program to protect lives and property and to continue necessary critical functions. UC Davis WarnMe and Aggie Alert are part of that program and will complement other communication methods. For example, messages may direct recipients to visit the university home page, or UC Davis Health home page or tune to KFBK (1530 AM, 93.1 FM) in Sacramento for more information or updates.

UC Davis Emergency Communication Brochure

17. How robust will the system be in an emergency?
By its nature, an emergency can tax or disrupt communication systems. One of the strengths of UC Davis WarnMe is that it uses various methods to send emergency alerts. It also draws on the vendor's equipment that blends both physical and on-demand cloud infrastructure to automatically expand our messaging capacity during peak periods and ensure each customer's messages are sent.

18. What if it doesn't work?
The notification system is one means of communications available to the university. Other methods include the UC Davis website, the UC Davis Health System website,the recorded Emergency Status Phone Line 530-752-4000, KFBK radio (1530 AM, 93.1 FM) and other media, police bull horns and sirens, building safety officers, overhead paging at the UC Davis Medical Center and standard telephone and bulk email messages delivered through the university's own system.

Download a brochure about campus emergency communication.

When UC Davis WarnMe and Aggie Alert are used

19. What makes a situation an emergency?
UC Davis WarnMe is activated for emergency or urgent situations only. By policy, an emergency is defined as an event, expected or unexpected, that threatens life or safety and requires immediate action. An urgent situation is an incident or condition that, while it does not pose an immediate threat to life or safety, is one in which timely information or instructions may directly affect the well-being of members of the university community.

For example, UC Davis WarnMe will be used if:

  • Someone with a gun is threatening the area.
  • A major chemical spill requires action.
  • Police believe a bomb threat requires precautions.
  • Warnings would be helpful in other significant emergencies on one of our campuses or in the region.

20. When will Aggie Alert be used?
Aggie Alert will be used for timely notifications of incidents that may cause disruption to the Davis campus, such as flooding or utility outages.

21. Who decides when to send a message?
The chiefs of the UC Davis police and fire departments, the emergency manager and their designees and UC Davis Health leaders are authorized to activate the emergency alert system for any emergency, urgent or security/safety-based communication. Strategic Communications on the Davis campus, Public Affairs and Marketing on the Sacramento campus, UC Davis Police and the emergency managers are authorized to use the system for urgent or security/safety-based communications.

22. Are UC Davis WarnMe and Aggie Alert used to send other university messages or marketing?
No. UC Davis wants you to know that when you receive a message through these services it is important information meant to protect your safety and well-being.

Messages

23. How will UC Davis WarnMe and Aggie Alert messages be delivered?
Methods of delivery will be based on the nature of the incident. Usually this will be by text and email. Additionally, UC Davis Health includes telephone and mobile phone voice messaging. The system also has the capability to post life-safety messages to the main UC Davis Twitter and Facebook accounts.

24. What will a message be like?
The messages will all be very brief. In a developing or fast-changing situation, the initial message may be very general, such as "Police are responding to reports of a threatening situation. Stay in place until further notice." As more details are known, updates and more instructions will be sent. For example, in the event of an earthquake, a message would advise recipients to evacuate to an open area and await further directions. Subsequent messages might tell people to go to a specific location for assistance getting home or contacting their families. Messages may also direct you to other sources of information, such as the university home page, UC Davis Health home page or KFBK (1530 AM, 93.1 FM) in Sacramento.

25. Where else will I be able to get more information?
As additional information becomes available, it will be provided. For example, it may be recorded to the Emergency Status Phone Line 530-752-4000, posted to the university home page, UC Davis Health home page or distributed to the news media.

Download a brochure about campus emergency communication.

26. How often will I receive messages?
It won't be very often. UC Davis WarnMe is reserved for emergencies, and Aggie Alert is for other fast-moving situations. So the use of the system will be infrequent. However, during an event, you could receive multiple messages, including the initial message, ongoing updates and then an all-clear message once the event has passed. The system will also be tested multiple times throughout the year.

27. What should I do if I receive a message?
If you receive a message, listen to it or read it carefully and follow any directions without delay. The information is provided for your protection.

28. How can I make sure that UC Davis WarnMe and Aggie Alert email messages are not filtered as spam?

The email software on your computer may label them as spam. In that case, the messages may be deleted, or sent to a junk mail folder. To prevent this, you should adjust the junk mail filter in your email software so your inbox accepts the UC Davis WarnMe, Aggie Alert. For help configuring your computer's spam filters accept the WarnMe email messages, contact your departmental tech support or or visit IET's Knowledge Based article for your email software. You may be asked for your UC Davis LoginID and passphrase to access the website. In some cases, the campus network may have already recognized you.

For assistance, contact the IT Express Computing Services Help Desk at 530-754-HELP (4357).

Testing

29. Why test UC Davis WarnMe and Aggie Alert?
The university tests UC Davis WarnMe multiple times a year to help ensure that the notification service will operate properly in an emergency. That test serves as a test for Aggie Alert too. The university also wants members of the community to be familiar with the services and encourage them to provide and update contact information.

30. What should I do if I get a test message?
Don't be alarmed. The test message will indicate that it is just that — a test message. You'll help us by following any directions.

31. How will I know the difference between a test message and a real UC Davis WarnMe or Aggie Alert messages?
The text of any test message will indicate the message is part of a test.

For more information

32. How can I get more information about UC Davis WarnMe, Aggie Alert, or testing?
Contact the UC Davis WarnMe and Aggie Alert administrators at warnme@ucdavis.edu.

33. Where can I find more information about campus safety and emergency management?
Please visit our Emergencies and FAQ's website.